1- I call the central appointment line to make an appointment. This is the same number I've been using for the last two years. They announce that my doctor is one of three that now books their appointments through a different phone number. They give me the number, and also inform me that they only answer that phone generally between 10:00 a.m. and 2:00 p.m. God give me strength.
2- I call the new number. It's 1:20 on Wednesday the 16th. The guy at the other end says they can get me in at 1:30 next Wednesday. I say this sounds great and verify that he is talking about the Wed. the 23rd. His reply, "No, Wednesday the 16th." I inform him that not only is it currently Wednesday the 16th (and that it has been all day), but that I cannot possibly reach the base within the next ten minutes. This genius announces that he can't book an appointment for the same day (Huh? Then why did you just try to do it?), and asked if I could come in the next morning at 7:50 a.m.
3- I show up at 7:35, 15 minutes ahead of time as ordered. The doors are locked. It's already 85 degrees out and 90% humidity. I, being a genius, have brought not only a little fan (think old Southern plantation girl fan, not electric fan), but a magazine. I stand and read. And listen to a mother attempt to explain to her two kids why they have to stand in front of the doors for fifteen minutes. Her explanation isn't really satisfying kids. The kids announce that it is "stupid." Kid's say the darndest things. The doors open. At 7:50. I
4- When trying to get my record, I find that I now not only don't exist as my husband's dependent, but that my name has miraculously become misspelled in the last two months. I pray to God to keep my temper, put on my "I'm trying to be nice, but you're a complete idiot" smile, and ask to talk to whoever is in charge. The E-3 looks very nervous and goes to find a civilian.
Turns out, they're switching over to electronic records. But since I was prior active duty, the computer keeps removing me as my husband's dependent and making me active duty again. God save me...I'm going to get arrested for going AWOL next.
(I love how they put that..."the computer is"....like it has a mind of its own).
Not only that, but instead of defaulting to my maiden name, which I had when I was active duty, it's using a misspelling of my married name. I'm no longer "Landsberger".....I'm "Lansberger". It involves actually writing down the letters on a piece of paper and holding it up to convey this. For some reason "The 'd' is missing between the 'n' and 's'" isn't making sense to them.
God help me. And we want these people to take over everyone's health care.
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